Multi-venue hospitality group
Bookings and waitlists for a busy venue group
One booking and waitlist system across every venue - so a full house never means a lost table.
- no-shows
- −41%
- covers per service
- +9%
- on one system
- All venues
The challenge
A group of busy venues was juggling bookings across the phone, a generic widget and a paper waitlist. Double-bookings, no-shows and walk-aways were a nightly tax on revenue.
Each venue did it differently, and head office had no real-time picture of covers across the group.
Our approach
We built a single bookings and waitlist tool tuned to how their floor staff actually work - fast table turns, SMS waitlist updates, and small deposits to curb no-shows.
Every venue runs the same system, and head office finally sees covers and trends across the whole group in real time.
The outcome
No-shows fell sharply once deposits and reminders were in place, and walk-ins were converted from the waitlist instead of lost to the venue down the road.
Covers per service went up without adding a single table or extra staff.
Working on something similar?
Tell us the problem and the constraints. We’ll tell you honestly whether we’re the right people to build it.